Privacy Policy maee44 — We Take Care of Your Personal Data

1 Personal Information We Collect

Maee44 collects various types of personal information from you to enable us to deliver our services safely and efficiently. The information we collect can be grouped into the following categories:

We do not collect sensitive personal data such as medical records, sexual orientation, or political views unless specifically required for legal compliance purposes.

2 How We Use Your Personal Data

Personal data collected by maee44 is used solely for legitimate purposes that have been disclosed to you. Specifically, we use your data to:

• Account Management: Creating, verifying, and managing your maee44 account — including secure login and two-factor authentication (2FA).
• Transaction Processing: Processing deposits and withdrawals using Malaysian payment methods such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and direct FPX bank transfers.
• Service Provision: Giving you access to slots, Live Casino, Sports Betting (EPL, Malaysia Super League, badminton, e-sports), lottery, and Jackpot games on the maee44 platform.
• Service Communications: Sending important account notifications, transaction confirmations, terms updates, and security alerts.
• Legal Compliance: Meet our obligations under PDPA 2010, anti-money laundering (AML) laws, and applicable Know Your Customer (KYC) requirements.
• Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, multi-account abuse, and any misuse of the platform.
• Platform Improvement: Analyse usage patterns at an aggregate level (without identifying individuals) to improve user experience and the performance of the maee44 platform.
• Customer Support: Process enquiries, complaints, and assistance requests submitted to the maee44 support team.

We do not use your data to make automated decisions that carry legal or similarly significant consequences without human oversight. Any action such as account suspension is reviewed by maee44 staff before being carried out.

3 Disclosure of Data to Third Parties

Maee44 does not sell or transfer your personal data to third parties for marketing or commercial purposes. However, under certain limited circumstances, we may share your data with the following parties:

• Payment Processors: E-wallet and financial service providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX banks) required to process your financial transactions. They only receive the data necessary for the transaction in question.
• Game Provider: maee44's game provider partners (such as Pragmatic Play and Evolution Gaming) who require minimal technical data to deliver the gaming experience. They do not receive your detailed personal identity data.
• Cloud Services & Infrastructure: Technical infrastructure providers that store and process data on secure servers — all bound by strict confidentiality agreements and not permitted to use your data for any other purpose.
• Malaysian Authorities: Malaysian government agencies, law enforcement bodies, or courts that issue a valid order or request requiring data disclosure. maee44 will notify you of any such disclosure unless prohibited by law.
• Identity Verification Services: Third-party KYC and identity verification providers that assist maee44 in verifying member identities to meet compliance requirements.

All third parties who receive your personal data are bound by confidentiality and data protection obligations that are equivalent to, or stricter than, those set out in maee44's Privacy Policy. maee44 is responsible for ensuring that these third parties comply with the required data protection standards.

4 Your Personal Data Security

Maee44 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we employ include:

• Data Encryption: All data in transit is protected by TLS 1.3 protocol and 256-bit SSL encryption. Sensitive data stored in our databases is also encrypted using the AES-256 standard.
• Two-Factor Authentication (2FA): We encourage all members to enable 2FA to add an extra layer of security to their maee44 account.
• 24/7 Monitoring: maee44's automated security monitoring system operates around the clock to detect and respond to any suspicious activity or unauthorised access attempts.
• Access Controls: Access to members' personal data within maee44's internal systems is restricted on a need-to-know basis — only staff who genuinely require access to carry out their duties are authorised.
• Regular Security Audits: Penetration testing and independent security audits are conducted regularly to identify and address any vulnerabilities before they can be exploited.
• Staff Training: All maee44 staff who handle personal data receive regular data protection training and are bound by strict confidentiality agreements.

5 Your Rights as a Data Subject

As a maee44 member residing in Malaysia, you have the following rights under the PDPA 2010 with respect to the personal data we hold about you:

To exercise any of the above rights, please contact maee44's Data Protection Officer at support@maee44.best clearly stating the right you wish to exercise and providing sufficient information for us to verify your identity. We will process your request within 14 working days.

Please note that there are circumstances where maee44 may be unable to fulfil a data deletion request — for example, where we are legally required to retain financial transaction records for a specified period, or where the data is needed to complete an ongoing investigation.

6 Cookies & Tracking Technologies

Maee44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are essential for the platform's core functions — including login session authentication, security, and basic navigation. The maee44 platform cannot operate properly without them.
• User Preference Cookies: Saving your language, display, and personal preference settings to make your platform experience more comfortable and personalised.
• Analytics Cookies: Collecting aggregated and anonymised usage data to help us understand how the platform is used and identify areas for improvement. This data does not contain any information that can identify you individually.
• Security Cookies: Helps maee44's systems detect suspicious login attempts, bot activity, and any other security threats that could compromise your account.

You can manage cookie settings through your web browser's preferences. However, disabling essential cookies may affect the functionality of the maee44 platform. For more information on managing cookies, refer to the help documentation of your web browser.

7 Data Retention Period

Maee44 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law. Our data retention policy is as follows:

• Active Account Data: Retained for as long as your account remains active on maee44. This data is updated each time you use the platform.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date, in line with Malaysia's financial and tax legal requirements.
• Security Activity Log: Retained for 2 years for security investigation and fraud detection purposes.
• Support Communication Records: Retained for 3 years after the last interaction, unless an investigation requires a longer retention period.
• Closed Account Data: Upon account termination, personal data no longer required for legal compliance will be deleted or anonymised within 90 days. Data required for legal compliance will be retained for the period stipulated by the applicable law.

When data is no longer needed, maee44 will securely delete it using irreversible deletion methods, or anonymise it so that it can no longer be linked to you personally.

8 Privacy Policy Updates & How to Contact Us

Maee44 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a prominent notice on the platform's homepage for a period of at least 7 days.
• Send email notifications to all active members if changes materially affect how we use their personal data.

Your continued use of the maee44 platform after the effective date of any Privacy Policy changes constitutes your acceptance of the updated version. We encourage you to review this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or how maee44 handles your personal data, please contact us through the following channels:

• Data Protection Email: support@maee44.best
• Live Chat: Available 24/7 directly within the maee44 platform
• Telegram: @maee44support

We are committed to responding to all privacy-related enquiries within 48 working hours and resolving formal complaints within 14 working days.